Terms and conditions

1. About these terms

These terms apply when you browse or use Out in Kent, create an account, submit content, claim a listing or manage a business profile. By using the platform, you agree to them. If you do not agree, please do not use the relevant service.

Out in Kent means the Out in Kent service available at outinkent.co.uk. References to “we”, “us” and “our” mean Out in Kent. You can contact us using the details in section 11.

2. What Out in Kent provides

Out in Kent helps people discover places, events and offers in Kent. Search results and AI recommendations are discovery aids, not guarantees or professional advice. We may add, change, suspend or withdraw features and may moderate, reorder or remove content to protect users and the quality of the directory.

Bookings, tickets, directions and external websites are supplied by third parties. Unless we expressly say otherwise, Out in Kent is not the seller, booking agent or event organiser and is not a party to a transaction between you and a venue.

3. Accounts and security

Account details must be accurate and kept up to date. Keep your password confidential and tell us immediately if you suspect unauthorised access. Business profile and listing management features are for people aged 18 or over who are authorised to act for the relevant organisation.

We may restrict or close an account where reasonably necessary for security, legal compliance, repeated inaccuracy, fraud, harassment, impersonation or a serious breach of these terms.

4. Reviews, photos and other contributions

You must only submit content that:

• is honest, relevant and based on genuine experience;
• you own or have permission to use and publish;
• does not infringe privacy, copyright or other rights;
• is not unlawful, threatening, hateful, obscene or misleading;
• does not contain malware, spam or undisclosed paid promotion.

You keep ownership of your content. You grant Out in Kent a worldwide, non-exclusive, royalty-free licence to host, copy, resize, moderate, display and promote it for operating and marketing the platform. This licence ends when the content is deleted, except for reasonable backups and material already shared as part of a campaign.

5. Venue listings, events and offers

Venue owners must have authority to submit or claim a listing and must keep opening hours, accessibility information, prices, facilities, contact details and event information accurate. Approval or verification does not amount to an endorsement.

Offers must state clear dates, eligibility, exclusions and terms. Do not submit promotions that encourage the purchase or consumption of alcohol or are likely to appeal particularly to anyone under 18. We may reject or remove an offer where we believe it creates a safeguarding, legal or reputational risk.

If you upload a menu, you confirm that you have permission to share it with Out in Kent. We may use automated tools, including AI, to read the menu, identify factual highlights and suggest search tags. You remain responsible for checking that your listing is accurate and up to date.

6. Check important information

Venue information can change at short notice. Check directly with the venue before travelling, booking or purchasing. This is especially important for opening times, prices, availability, age restrictions, allergens, dietary needs, accessibility, parking, tickets and cancellations. Get Directions links open a third-party mapping service and should be checked before travel.

7. Intellectual property

The Out in Kent name, logos, design, software and original editorial content belong to Out in Kent or its licensors. You may use the platform for personal discovery or authorised business management. You may not scrape, copy, resell, reverse engineer or systematically extract the service or its data without written permission.

8. Paid plans and promotional services

Any paid venue plan, website package, featured position or promotional service is subject to the price, deliverables and payment schedule shown when you order or in a separate written order. Plus, Standout and Partner profile plans are billed monthly in advance and renew automatically until cancelled. Unless stated otherwise, prices exclude VAT where VAT is applicable. A placement does not guarantee a particular number of views, enquiries, bookings or sales.

You can manage payment details or cancel a Stripe subscription through the billing portal in your business dashboard. A cancellation normally takes effect at the end of the paid billing period and fees already charged are not refunded unless required by law. If payment is overdue, we may pause paid features. Partner website work starts only after onboarding and any separate project scope has been agreed. Any statutory rights that apply are unaffected.

9. Availability and liability

We aim to keep the service available and useful, but do not promise uninterrupted or error-free access. To the fullest extent permitted by law, we are not responsible for indirect or unforeseeable loss, third-party content, venue acts or omissions, or decisions made using a listing or recommendation.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Your statutory consumer rights are not affected.

10. Changes, law and disputes

We may update these terms when the platform or law changes. We will post the revised date and give reasonable notice of a material change. These terms are governed by the laws of England and Wales. Courts in England and Wales will have jurisdiction, subject to any mandatory rights you have where you live.

11. Contact us

Questions, complaints and content reports can be sent to support@outinkent.co.uk. We aim to acknowledge support enquiries within two working days.

Read our privacy policy to learn how we handle personal information.